English Under the Arches®

We want you to feel confident in all that you do. If you are bilingual, this includes being comfortable talking in English. Whether you are speaking to customers or staff, your voice should be heard. English Under the Arches® can help.

With the support of English Under the Arches, you can improve your English speaking, listening, reading and writing skills.

Click on the sections below for more information

Who’s eligible?

English Under the Arches is available to both crew and managers. To participate, you must:

  • Be selected by your Supervisor or Owner/Operator as someone who would benefit from stronger English communication skills.
  • Be a non-native English speaker.

What should I know about English Under the Arches?

  • You must be selected by your Supervisor or participating Owner/Operator to take English Under the Arches.
  • McDonald’s covers the tuition cost for the program.
  • Content is focused on the English skills that restaurant employees need most. Whether you’re a manager or want to become a manager in the future, these are the language skills you need.
  • We teach the words and phrases that you’ll hear in your McDonald’s every day – so you can start using what you learn right away.
  • Courses are delivered using a blended method of face-to-face and virtual classes.

What classes are available?

Depending on your current English skills and needs, we offer:

  • Shift Basics
    For employees with very limited English speaking skills.
  • Shift Conversation
    For employees who have some proficiency in speaking English.
  • Shift Writing
    For employees who are proficient with speaking English, but need practice with written English.
  • Conducting Performance Reviews
    For managers who need extra help with delivering performance reviews in English.

How do I help my employees get started?

Are you a Supervisor or Owner/Operator with employees who could benefit from improved English speaking skills? Find out if there is a course in your area and recommend them for English Under the Arches. Here’s how:

  1. Complete the course placement assessment.
  2. Email your employee’s name, city, state and assessment results to Archways_to_Opportunity@us.mcd.com to find out if a class is already scheduled in your area.
  3. If classes are not already scheduled in your area and you have support of your leadership, you will be connected to your Regional EUA Lead to let them know of your interest.
  4. You will receive follow-up communication from your Regional EUA Lead about kick-starting EUA in your area.

Please note that employees may need to wait until there are 15 employees in their area in order for us to set up and start a course.

Success Story

Meet Lea



Lea Cagadas, a McDonald’s Swing Manager in Honolulu, used English Under the Arches to improve her ability to speak English and provide feedback to her crew members during performance reviews. “Attending English Under the Arches was very beneficial for me with having English as my second language.” The program helped Lea find the right words to inspire and motivate her crew members. “With the knowledge I gained from English Under the Arches, it not only improved how I speak but also made me better at handling the People Department.” As a result, Lea earned an “I’m Lovin’ It” Manager award for 2015 and an offer to become a DM1. “After having 3 kids and only finishing high school, I had never planned on going to college - but English Under the Arches inspired me to go back to school and get a degree. I’ve enrolled and got admitted at a community college!

 

Meet Gaby



Gabriela (Gaby) Segundo was born in Michoacan, Mexico. She started working for her McDonald's restaurant in 1996 in Memphis, TN for Owner/Operators Fred and Chad Tillman – Century Century Management Inc. English was not her first language, so she took part in the first English Under the Arches (EUA) class in Memphis. "English Under the Arches helped me improve my communication skills with my employees and co-workers, as well as in my personal life.” Gaby continues to encourage other non-English speaking crew and managers to participate in this program, which is “outstanding.” Congratulations to Gaby on all her accomplishments – including receiving the Outstanding Store Manager award three times!

If you’re a restaurant manager or Owner/Operator with employees who might benefit from improving their English, be sure to ask about getting classes going in your area. If you’re not convinced, just think about the fact that 88% of English Under the Arches participants stay at their McDonald’s for at least one year after finishing the program. It gets better – 78% of participants stay at their McDonald’s for more than 2 years!

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